===
iOS
===

Obtaining troubleshooting logs and understanding the minimum system requirements for iOS operating system are both basic steps in troubleshooting issues.


--------------------
Troubleshooting Logs
--------------------

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  :start-after: .. _android-troubleshooting-logs-start:
  :end-before: .. _android-troubleshooting-logs-end:

^^^^^^^^
SIP Logs
^^^^^^^^

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  :start-after: .. _android-sip-logs-start:
  :end-before: .. _android-sip-logs-end:

.. _enabling-sip-logging-ios:

''''''''''''''''''''
Enabling SIP Logging
''''''''''''''''''''

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  :start-after: .. _android-enabling-sip-logs-start:
  :end-before: .. _android-enabling-sip-logs-end:

.. |ico2| image:: image/g-ios-keypad-icon.svg
  :width: 16
  :alt: iOS Keypad tab icon
  
.. |ico3| image:: image/g-ios-settings-icon.svg
  :width: 16
  :alt: iOS setting icon
    
#.  Select the Keypad |ico2| tab > |ico3| > **Preferences**.
#.  Enable **Log SIP Traffic**.
#.  Select **Back**.
    The **SIP Logs** option displays on the **Settings** screen.

'''''''''''''''''''
Retrieving SIP Logs
'''''''''''''''''''

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.. note::

  If users intend to reproduce an error and record its details in the log for troubleshooting, they must first enable the logging function. 
  Refer to the :ref:`enabling-sip-logging-ios` section to turn on this function.

#.  Select the Keypad |ico2| tab > |ico3| > **SIP Logs**.
#.  On the **SIP Logs** screen, touch the **Share** button.
#.  Select **Other**.
#.  Send the log text file to the support team.

    .. raw:: html
    
      <iframe width="560" height="315" src="https://www.youtube.com/embed/pGtiClTzMa0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

^^^^^^^^^^^^^^^^^^^^^^
Turnkey Messaging Logs
^^^^^^^^^^^^^^^^^^^^^^

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  :start-after: .. _android-turnkey-messaging-logs-start:
  :end-before: .. _android-turnkey-messaging-logs-end:

'''''''''''''''''''''''''''''''''
Retrieving Turnkey Messaging Logs
'''''''''''''''''''''''''''''''''

Users must first enable the logging function before retrieving the messaging log file. Refer to the :ref:`enabling-sip-logging-ios` section to turn on this function. 

.. |ico1| image:: image/g-android-settings-icon.svg
  :width: 4
  :alt: setting icon

#.  Select the **Chat** tab.
#.  Select |ico1| > **Share logs**.
#.  On the **Logs** window, select the app to send the log text file to the support team.

    ..  raw:: html

      <iframe width="560" height="315" src="https://www.youtube.com/embed/ejWgpwjnKbc?si=ofEc_ZR3CfZYi8fl" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

---------------------------
Minimum System Requirements
---------------------------

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  :start-after: .. _android-system-requirements-start:
  :end-before: .. _android-system-requirements-end:

^^^^^^^^^^^
OS Versions
^^^^^^^^^^^

The devices should be running iOS 16 and onwards.

.. note::

  Although our applications may run on OS versions earlier than iOS 16, their performance are not optimal compared to when they are used with newer versions.